Clues To Quality Customer Service

Providing customer service seems very simple. I am here to tell you it can be but is not always that simple. In a service business you need to keep in mind that your employees are representatives for your company. It’s not always simple and stealing your values into your employees. Although you need employees if you expect to grow your business to the lengths that most entrepreneurs do. Here are a few tips on providing quality customer service and instilling these values into your employees so they can be great ambassadors for your service industry business.

The first thing to keep in mind is that your employees will treat your customers the way that you treat your employees. There is some debate on the whole trickle-down economic theory however in customer service there is little debate on this type of thinking. You should make it a daily task of yours to make your employees feel like they are part of the team and have a real impact on the growth and success for not only the business but for themselves. Once your employees realize they are a valued part of the team they will have no reason to want to fail you or the business they are a part of. Do you greet your employees with enthusiasm every day? Answer the same question for your employees. Do they treat your customers with enthusiasm? We all learn from example so provide the best example you can for your employees. After all for customer service is typically a reflection on management as opposed to the employees.

There is another aspect of the service industry business that is very important. Do your customers know exactly who you are as the owner? In most grocery stores a new area of photos has been created after several studies of consumerism have been completed. People relate to businesses run by other people. Including your image and the image of the employees who will be performing the work on business cards as well as other publications can go a long way. The simple images make your customers feel like you are easily accessible and have no reason to hide. After all, you are running a business what do you have the hide from? The only people that will typically make themselves unavailable are business owners or employees who are not proud of the work they offer. You do not want to be one of those businesses. If you are thinking that you don’t want your customers to know who you are you need to ask the tough question… why?

These are just a few examples of things you can do to improve your customer service in a service industry. There really is no limit to the length you can take your customer service. Come to think of it that might be a bit of an overstatement but you get the point. The combination of well prepared employees and presenting your self to your customers is a strong statement in heading the direction of success.

Grow Your Window Cleaning Business by Knocking Down Some Doors

We all know that window cleaning businesses are growing in number as the small-business/ service industry is booming in America. However, with the growing number of small businesses, it is becoming increasingly difficult to find clients who will remain loyal to your service as you may need to raise prices or reschedule because of a busy week, etc. This article will explain how you can grow your customer loyalty. The best way to get and keep customers who will remain loyal to your window cleaning service is by developing one keyword: trust!

Trust is the name of the window cleaning game, and it starts with the first impression. By first impression, I mean the very first time the consumer hears word of or even sees any marketing propaganda from your company. Consumers are becoming wiser and more instinctive in the “Information Age,” which is why it is pertinent to make every effort to create a lasting first impression.

There are several ways improve, what I call, your “hook” (your lasting first impression). One of the ways is to spend a ton of money on newly designed marketing material; i.e. business cards, flyers, brochures, truck signs, websites, etc. These are great steps steps that should be taken when your window cleaning operations grow large enough to afford them. However, the best way to create a good “hook” is to knock on people’s doors, which is called canvassing. There are several reasons why this method is still the best method to obtain loyal clients, but I will discuss that after I discuss how canvassing should be done. First of all, it is important to observe all “no soliciting” signs, as this is common courtesy. Secondly, you need to put on a company shirt (preferably a polo-shirt with nice work shorts or slacks) and look well-groomed. A clean-shave never hurt anybody! Lastly, be prepared with what you are going to say. This helps improve confidence and credibility (remember that consumers are becoming increasing smarter and instinctive). By putting yourself together nicely and looking respectable, you give the potential customer a reason to listen to your message for a few short seconds.

The reason that canvassing (going door-to-door) is still the best method to obtain clients is very simple. People are creatures of habit, and we all grow up with the habit of using our five senses before we make a purchase. When you go and knock on somebody’s door with a well-rehearsed and sincere message of why you can enhance their life with your service, you have engaged more of their basic senses. Now the potential customer has the chance to 1) see their service 2) hear their service 3) touch their service (if you have a piece of marketing material for them) 4) smell their service (hopefully it is favorable) and 5) taste their service (which does not apply). This greatly enhances the “hook” effect because the brain is impacted by more senses than if they just saw your business card that says, “Jack’s Window Cleaning” on their porch. These cards usually end up right in the trash because there is no reason to keep it. It all comes back to the issue of trust. If they can get to know you in a positive way for a short 15-30 seconds, then they can gain some trust because they can put a “face with the business card,” and this gives them a reason to keep your card when they are ready to order a service. Mastering the art of canvassing, which only comes through practice and active thinking, is one of the first keys in starting and growing a window cleaning, or small-service-business.

Lightyear Wireless – An Uncut, 3rd Party Review From An Industry Expert!

The Lightyear Wireless scam happens to be getting lots of attention and, sadly, all of the review articles appear to have a hidden agenda. I personally feel that it’s important for you to know the real truth pertaining to this company, so in this short article I’m truly going to reveal the extremely good and the not so good about this company enabling you to know fully what you happen to be getting yourself in to, because the very last thing you want to do is enroll with the wrong company.

The Lightyear Wireless Scam- Is It Really Valid?

The great news is Lightyear Wireless is not a scam. The not so good news is it may be worse if you do not grasp these principles that I’m about to address in this brief article. Lightyear Wireless is a telecom business that also render professional services in the business service industry and also the entertainment sector. Lightyear Network Solutions, a full service communications provider started in 1993 by Sherman Henderson, is their parent company. Lightyear Wireless was brought about in 2008 and is the multilevel marketing division of the organization. They have a alliance with Sprint so the representatives are able to market state-of-the-art cellular devices at wholesale prices.

Lightyear Wireless Scam- What About The Products?

If in fact, this company was a scam or unlawful pyramid scheme, they wouldn’t have physical products. However, they currently market a variety of products and services with a primary focus on their wireless service. Their collaboration with Sprint Wireless provides them ease of access to Sprint’s 4G network and infrastructure.

A lot more services consists of satellite TV, home security, Voice over Internet Protocol (VOIP), local and long distance phone service in addition to an online travel website. Receiving payment anytime a consumer pays their regular monthly bill is what draws so many men and women to this home business opportunity.

Lightyear Wireless Scam or Genuine Wealth Producing Network Marketing Business?

After diligently going over the compensation plan and marketing system, I would have to declare that, contrary to the Lightyear Wireless scam articles that are being distributed, every thing about this company seems to be legitimate.

Now the real question is “How Do You Make Money, and a Whole Lot of it?”

In accordance with the companies’ comp plan the only thing associates have to do to earn more money is accumulate a relatively few number of customers and then sponsor a few individuals who want to bring in extra revenue and help them gather a handful of customers also. That seems to be relatively painless, am I right?

You’ll find 1000’s, even millions and millions of human beings all around looking for ways to lower their bills, primarily their monthly cell phone bill. There are much more than 255 million cellular phone users, so trying to find a handful of them willing and eager to look into a new company and save some money at the same time should not be that challenging, if you understand the best ways to market efficiently.

The issue for most network marketers is attracting qualified people into their organization. Certainly, people today want to generate income, but the majority of folks usually do not have an entrepreneurial mindset, and would rather work for someone else. They may even believe that Lightyear Wireless is a scam.

Lightyear Wireless Scam, In Summary

Merely, branding the company and it’s replicated web page is going add you to the 97% of Network Marketers that never earn any real cash. You can generate a large amount of cash flow as a representative of this company, but you are going to have to know how to properly market and brand yourself as a leader.

The vintage procedures of building up a multilevel marketing empire still will work, but when you combine those procedures with 21st Century marketing strategies by using the power of the web, you’re on the way to building a huge empire in such a short time, that the nay sayers will have no option but suspect that Lightyear Wireless is a scam.

What If Microsoft Expanded BizTalk Server Into A Online Collaboration Service? (Part 2)

I will now discuss how the new online collaboration service will be offered to Microsoft’s customer base and what challenges they would face in the market place.

The most important aspects of the Microsoft BizTalk Collaboration service fall into the following categories: obtaining customers and delivering on the service offering as advertised. Microsoft has a history of delivering off the shelf software such as Microsoft Office as well as high-end business solutions. Until recently most of all their SMB markets offerings has been done through service partners that create custom solutions unique to each customer. It is critical that Microsoft be able to reach these customers while maintaining their reseller network in place.

One suggestion is that Microsoft utilizes the established resellers and service partners to market to their potential SMB customer. The resellers would use reference sites to feed leads to the Microsoft BizTalk Collaboration service site. At the site the customers would be able to register for an account that would include billing information. Part of the registration process should include determining if they are using one of the many supported business connectivity adapters, otherwise they would need to set up a consultation to determine whether a custom adapter would need to be created or if a portal solution would be their best option.

The customer would be able to add potential business partners to their desired connection list. If the partner already resides on the BizTalk Collaboration network then connectivity would only need to be enabled, otherwise a business connectivity consultant would contact the desired company to determine whether they would be able to participate in the BizTalk Collaboration network. Once traffic between the two companies had been enabled then both companies would have visibility into the data that were exchanging.

There would be a console, an online portal, which gives each company access to information regarding specific statistics such a daily, weekly and monthly trading statistic by transaction set and trading partner. They would also be able to resubmit a purchase order or invoice if required as a self-service option directly from the site. The internals of the service would a based on a service-oriented architecture, this would allow for flexible implementation of services that would be reusable through customer specific implementations. All internal interactions would utilize XML schemas that allows for the transport of customer as well as meta-data to be used for routing, logging and tracking purposes.

The strengths of the proposed Microsoft BizTalk Collaboration service offering start with the reputation that Microsoft has built over the past 30 years as a company that delivers value to business of all sizes. Microsoft has brought many innovations to the marketplace that has consistently delivered lower cost and higher performance form companies of all sizes. The main weakness is Microsoft ‘s size. Dealing with a company the size of Microsoft can be very intimidating. Then we add the fact that most small business lack technical experience specially when dealing with leading edge technologies. The opportunities are endless when dealing with SMBs, this segment of the business integration market has been sadly neglected. A technologically savvy company with a strong reputation for delivering quality products and services would easily be able to attract customers in the SMB segment.

The threats within this market include the established value added networks. The value added networks have established links with many of the larger companies, although their business model is based on charging a per character fee based on monthly volume. Many of the larger businesses are looking to reduce costs and will not look favorably on solutions that would add further cost to their bottom line. Additional threats include small regional providers that may service specific vertical industries and markets. These regional players tend to provide connectivity only to major companies and have missed the opportunity to help the SMB to reduce their cost structure by implementing collaboration among companies with the SMB sector.

The overall market size for SMB B2B integration is estimated to grow to a multi-billion dollar annual industry. Current industry estimates include “Plastics industry – over 5,000 plastics suppliers and 18,000 plastic processors who trade in 30,000 grades of materials; Food Services industry – over 2,000 producers; 20,000 distributors, and 750,000 restaurants/operators; Chemicals industry – over 500 global producers of thousands of complex products; complicated distribution through over 50,000 intermediaries; Healthcare industry – over 7,500 distributors selling complex, regulated products to 275,000 hospitals; fragmented, inefficient industry and Printing industry – hundreds of national printers and over 50,000 regional printers in the US alone.” These figures are staggering considering that up to 95% of these companies have not invested in any type of B2B integration solution. Many may be forced to connect electronically to at least one major account within the next 18 to 24 months.

The competition in this space ranges from established value added networks looking to expand their revenue base to small regional operations that typically target very narrow market segment. The traditional value added networks which include Sterling Commerce, GXS and Inovis are not well prepared to reach the SMB market segment, their sales force has been predominately focused on the larger companies. These valued added networks have traditionally used the account manager model to service their customers, which would be too costly to work in the SMB market. The regional players utilize the Internet when trying to reach customers outside of their regional geographical area. Many of the SMB companies will need to have a trusted partner to assist them with this type of integration. Additional competitive pressures will come from the high-end B2B software vendors such as BEA Systems, SeeBeyond and IBM who are looking to expand their customer base by selling stripped down version of the enterprise products. Many of these products require complex configuration, which typically come at very expensive consulting rates. This model will be a very tough sell for SMB companies that have very shallow pockets and need to stretch their IT budgets.